Booking periods are restricted to 90 days (at any one time), yet can be extended provide the unit is available. Does not apply for buildings with 91+ days rental restrictions. Note: rate changes may apply.

Inclusions: Local telephone calls, utilities (gas, water, electricity), cable TV, high speed internet, 1 secured parking (unless otherwise stipulated).
Units are in walk-in condition and include: linens, towels, dishes, cutlery, pots, pans, small kitchen appliances e.g. coffee maker, toaster etc., iron, ironing board and TV.

Insurance fee: $39.00 Insurance fee. Covers up to 50% of monthly rate as a security deposit in the event damage/incidentals occur during guest’s stay.
Payment: Acceptable methods of payment are cash, cheque, bank transfer, or credit cards.
Visa or MC: Must be signed by fax before reservation is guaranteed.
Cancellation: Confirmed reservations are subject to $50.00 cancellation fee for notice received up to 30 days from arrival date.
Changes: In reservations requested within 30 days of arrival are not permitted.
Additional days: Requested at the end of a reservation (if available) will be charged at a daily rate.
Departure date changes: Must be received 30 days in advance and are subject to availability.
Keys: To be picked up at our office at Suite #400 – 1525 Robson Street, Vancouver.
Registration card and Form K: (Tenants responsibility form) are to be signed before keys are released.
Office hours: Monday to Friday, 8:30am to 5:00pm PST.
Check in time: Keys can only be released to reserved guest and need to be collected from our office during business hours – Monday to Friday 08:30 – 17:00 (excepting holidays). We also require 2 pieces of photo identification at time of key release and a signed Visa or Mastercard sales slip which will be held on file.
Check out time: 12:00pm noon unless authorized in advance.
Provincial Hotel tax plus GST of 17%: Applicable for stays of less than 30 days. If the reservation is for more than 30 days, there is no tax.
Cleaning charges: Studio and 1 bedroom suites – $125.00 (CAD) 2 bedroom – $150.00 (CAD) 3 bedroom – $200.00 (CAD). + 5% GST applies
Administration fee: $59.00 + 5% GST is applicable to all suites
Smoking and pets are not permitted.
Rental rates: Are subject to change without notice and are not guaranteed until 1st month’s rent is received.
Alternative accommodation: We reserve the right to offer alternative accommodation should the suite you booked not become available.